Shipping policy
PLEASE READ OUR SHIPPING & RETURNS POLICY THOROUGHLY BEFORE PROCEEDING
Thank you for visiting and shopping at IceBluAngel. Following are the terms and conditions that
constitute our Shipping Policy.
1. DOMESTIC SHIPPING
Shipping to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Get
complimentary shipping when you spend $45+ or $5.99 flat rate shipping within the contiguous US.
Shipping rates outside the contiguous US will be calculated at checkout. Once shipped, orders may take 3-5 business days to arrive at delivery location. We ship most packages using USPS Parcel Ground Select.
Tracking notification emails are sent as soon as a shipping label is created. You can check the
status of shipping at any time with the tracking number provided. Once a package is picked up and
scanned in by our carrier, the shipping and delivery status is no longer within our control.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address
provided.
themelty.co is not responsible for packages once they are marked delivered by the carrier —
please take adequate precautions to make sure your orders are delivered to a safe location. If your
order is a gift, please ensure that you have entered the recipient's address correctly.
themelty.co will not be responsible for gift orders sent to the incorrect location due to an error
on your part.
If an order is returned to themelty.co as undeliverable, we will contact you for an updated
shipping address and you will be responsible for all new shipping charges. If the customer does not
respond to outreach, your order will be held.
a. SPLIT ORDER SHIPPING: We are unable to split an order into multiple shipments under
any circumstances. When you place an order, every single item in the order must go to
the address provided at checkout. No exceptions.
b. PREORDERS: If your product is labeled as a pre-order, it means that the product is out
of stock and more is being made with cure time included. It is your responsibility to read
and comprehend the terms of sale listed on the product page. Pre-orders cannot be
canceled or changed once the order is placed. All pre-order product pages will state the
ship date, that your credit card will be charged at checkout, and that all items ordered in
your pre-order will ship together on the advertised ship date. Orders cannot be split to
multiple locations as stated above.
2. PROCESSING TIME
themelty.co processes all orders in 1-2 business days.
3. ORDER ERRORS
If you have received the wrong product or are missing a product in your order, please let us know
within 14 days so that we can make it right and have the inventory available to do so.
6. DAMAGED GOODS
All of our products are carefully inspected before they are shipped and are packed with care, but
occasionally items are damaged by the carrier in transit. If your product arrives damaged or broken,
our carriers & shippers require photo documentation for reimbursement & quality control. In order to
file a claim, the carrier requires photo evidence of the damage. Snap a pic of the damaged good(s)
with your phone and e-mail the image to hello@effingcandleco.com with your name, order number,
and a brief message of the item(s) that arrived damaged. If the item is available, we will ship a
replacement or issue a refund.
Damaged goods must be reported within 10 days of delivery so that we can file a claim with the
shipping carrier. It is the customer's responsibility to open and inspect items upon delivery.
7. DEFECTIVE GOODS
If you experience a product defect, please contact us. Please note that due to the use of natural ingredients, slight imperfections, such as pockmarks, discoloration from essential oils, slight fragrance separation, and frosting on the wax is normal and not considered a product defect.
8. RETURNS
All returns must be received within 30 calendar days in new, unused, and saleable condition.
Due to the nature of our products, used wax melts cannot be returned or refunded.
The customer is responsible for the cost to return the item, unless the wrong item was
received or the item was damaged upon arrival.
The customer is also responsible for ensuring the delivery of the item (must keep a valid
tracking number).
Refunds: To qualify for a refund the returned item must be in new & saleable condition,¬ the
same condition the item arrived in. Any item returned to us that has been used, or damaged
prior to returning will not be eligible for a refund and will be sent back to the customer.
Upon receipt of the item we will inspect it and deem whether it qualifies for return.
An item does not qualify for return if it is not unused and in the same condition as it was
received. In this case the item will be returned to you at your expense if requested.
We do not process exchanges. To exchange an item purchased from us for a different one, a
customer will need to place a new order for the correct item and return the unwanted item for
a refund. A customer return referencing a replacement order number will not be charged a
restocking fee.
Warranty Conditions: Warranty only covers defects in workmanship and materials, themelty.co warranty covers material defects and defects in workmanship.
If you believe you have received defective or damaged merchandise from us please contact
us using the process described above. Upon receipt of an item, the nature of the
defect/damage will be investigated and a determination will be made based on the findings.
In cases covered by warranty, themelty.co will honor the
manufacturer's warranty and defective/damaged items will be replaced or repaired at our
discretion.
Gift Returns: If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a eGift card for the value of your item(s). Once the returned item is received, a
gift certificate will be emailed to you.
Please email hello@themelty.co to start the returns and warranty process.